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Click here to download Brinsea's FREE Incubation Handbook for advice and information on incubation.

Pre-season checks for your incubator
Humidity in Incubation
Storage and Handling of Eggs Prior to Incubation
Candling Eggs
What To Do If The Power Goes Off
Why fit a fan?
Cleaning and Storing your incubator

Using the EcoGlow Chick Brooder

Q - Can Brinsea service my incubator for me?

A - Yes, we offer a variety of services for our customers:

  • Servicing –checking all functions and inspection of the condition of electrical and mechanical parts
  • Calibration service – re-calibration of your machine
  • Repair of machines with new parts if needed
  • Please note, we will always contact you with an estimate of cost before undertaking any work.
  • Any product to be returned for servicing MUST be returned clean and disinfected. This is particularly important to help in combatting the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer's expense.

Q - I am thinking of buying a second hand/previously owned Brinsea incubator, can you offer me any advice?
A - Buying a second hand incubator can be a great introduction to hatching for the first time as it keeps costs down but please think carefully before purchasing a second hand incubator as there are many issues to consider. Firstly even if the machine is less than three years old our guarantee will not be valid. The guarantee only applies to the original purchaser and is not transferrable. If you do have a problem with the incubator it will not be covered under warranty. There are several sellers, particularly on e-bay who advertise second hand Brinsea incubators stating that they come with a warranty - this is NOT the case. Descriptions of  products may not be accurate - you may not know how many times the incubator has been used before or if it has been cleaned properly, or even if it has been used correctly - all of these could cause potential problems for you. If you do purchase a second hand incubator that turns out to be faulty you need to contact the person that sold it to you not Brinsea. We are able to service Brinsea incubators and can supply a range of spare parts.

Q - I have just bought a Brinsea product without a serial number on it, why can't I register it to qualify for my three year guarantee?
A - We are unable to provide a guarantee for any product registered without a serial number. You should not accept any Brinsea products without a serial number - if you find that your purchase does not have a serial number please return it to the person you bought it from and ask for a replacement or refund. Without the serial number we have no idea when the incubator was manufactured and no way of tracing it back through our system if there is a problem with the machine. Unfortunately one of our distributors had a delivery from us stolen and you may be unwittingly purchasing stolen goods.

Q - Where can I get advice on hatching eggs, I've never tried it before and I am a bit apprehensive?
A - All you need is in our Incubation Handbook, which is free to download. Click here for more information. Happy hatching!

Q - How do I prepare my incubator for hatching?
A - A comprehensive guide to preparing your incubator for this season can be found by clicking here...

Q - The chicks in my machine are fully formed, some pipped, but did not hatch. (late death) What went wrong?
A - This common problem can be caused by many factors. The most frequent cause is incorrect humidity – usually too high. Refer to the Brinsea Incubation Handbook.

Q - The chicks in my machine are only part formed (very early death) What went wrong?
A - Again number of possible causes: turning failure, bacterial infection in incubator, temperature fluctuations, power failure or problems with parent stock (e.g. in-breeding, poor nutrition).

Q - The power has gone off. How long will the eggs be OK for?
A - Generally for a period of up to an hour. If the unit is well insulated and the temperature doesn't drop too much this could be longer. For more details refer to the Brinsea Incubation Handbook

Q - How often should eggs be turned?
A - It is recommended that poultry, game and waterfowl eggs are turned a minimum of twice a day – ideally more often. Automatic turning is often hourly. Some species (parrots and birds of prey) need turning at least every hour.

Q - How long can I leave the chick in the incubator after they have hatched?
A - Leave the chicks in the incubator until their down is dry – usually about 24 hours. They will not require food or drink in that time.

Q - Should I spray the eggs during incubation or when they are due to hatch?
A - Spraying only increases humidity for a very short time and will not 'soften' the egg shell. Spraying eggs can also transmit or spread infection and is therefore not recommended. The main effect it has on the egg is to cool it as the water evaporates. There is some evidence that periodic cooling can improve hatch results but this should be achieved in other ways (e.g. leave the lid open for half an hour per day).

Q - When I set the eggs which way up should they be?
A - It is essential that eggs are set so that the round end upwards or they are on their sides.

Q - I am confused about the correct temperature for my eggs. I have been told different temperatures by different people. How can I be sure which is correct?
A - Always refer to the manufacturer's instructions as different types of incubators may require different settings. Refer to Instruction downloads for copies of operating instructions for Brinsea incubators

Q - When should I stop the turning?
A - Turning should be stopped and the machine set level 2-3 days before the eggs are due to hatch.

Q - What is the correct humidity level for incubation.
A - Generally for poultry it is between 40-50% and for Parrots 35-45% refer to the Brinsea Incubation Handbook

Q - I've read that some of Brinsea's incubators now have Biomaster antimicrobial additive in them, does this pose any risk to the chicks?
A - Biomaster Protection is embedded within the plastic itself which prevents the growth of harmful bacteria helping to provide a more hygienic environment for hatching. Antimicrobial additives are used in many fields, including hospitals and food packaging and is routinely found in many common household products - you probably have many of these products at home, but don't realise they have antimicrobial additives in them. With regards to our incubators the silver additive is held within the plastic matrix with the silver ions working when bacteria come into contact with the surface of the product. As the silver additives do not leach out from the product there is no risk posed to your chicks, but Biomaster remains active for the working lifetime of the product reducing the growth of harmful organisms.  More information on how we use Biomaster can be found by clicking here...

Q - I need a spare part, do you stock spares for all of your machines?

A -  We stock spares for as long as we possbily can, even for some machines we no longer make. We will do our best to help you if you need spare parts - please call us on 0345 226 0120 for availability.


Q - What do I need to know about fitting spare parts?

A - Supply and fitting of spare parts:

  • Incorrect fitting of spare parts can expose the user to electric shock and/or fire hazard. 
  • It is your responsibility to ensure correct fitment of the replacement/spare parts, and re-sealing of the item of equipment where necessary.
  • We encourage you to ensure all parts are fitted by a competent person in accordance with our specifications.
  • We will not be held liable for any damage caused by the fitting of the part.
  • Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair the product. 
  • We will not be held responsible if the product is damaged or your warranty is voided.
  • Where appropriate, your guarantee is on condition that you use a qualified technician.  If in any doubt please contact us.